Account Manager – Mid-Market

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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HG Insights

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

HG Insights is a global leader in technology intelligence, providing detailed insights and analysis of technology usage, adoption trends, and market intelligence. The company helps businesses make informed decisions by supplying rich data-driven insights and visualizations about technological ecosystems.

📋 Description

• Own the Customer Lifecycle: Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact. • Drive Expansion: Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals. • Partner on Value: Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth. • Mitigate Risk: Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat. • Use Data and AI: Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy. • Collaborate Cross-Functionally: Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business. • Act as a Customer Advocate: Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback.

🎯 Requirements

• Proven Account Management Experience (3-5yrs): A track record of managing and growing customer relationships in SMB, commercial, or mid-market segments (up to $1B), with demonstrated success on both renewal and expansion. • Quota Achievement: Consistent delivery against renewal and expansion targets, with examples of driving meaningful account growth. • Consultative Approach: Strong critical thinking and communication skills that allow you to become a trusted advisor — not just a vendor contact. • Commercial Acumen: Comfortable navigating renewals, pricing conversations, and contract discussions while preserving strong customer relationships. • Tech-Forward Mindset (Required): Demonstrated ability to quickly adopt and leverage AI tools to enhance client engagement, analyze trends, and drive expansion and retention strategy. • Adaptable and Self-Directed: Resourceful and organized, able to thrive and prioritize without a rigid playbook. • Industry experience in data, SaaS, or B2B technology is a strong plus.

🏖️ Benefits

• Competitive base salary + performance-based bonus • Comprehensive health, dental, and vision benefits • Flexible, remote-first work environment • Meaningful work with direct impact on revenue and customer success • A culture that invests in your growth and development