Account Manager

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🕒 May 28

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HighlightTA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.

📋 Description

• Support/Lead the onboarding of new customers and ensure a successful Zipline launch • Act as the primary point of contact for assigned customers • Build strong relationships across each customer's organization, including executive sponsors and operational stakeholders • Advise customers on best practices and continuous improvement opportunities • Educate customers on new features and relevant updates • Partner with Implementation, Support, Product, and technical stakeholders • Maintain a structured success plan following implementation • Own customer health, renewal readiness, and churn-risk identification • Use customer goals, usage data, reporting, and performance metrics to drive adoption • Identify expansion opportunities and help customers build business cases • Help customers evaluate usage, ROI, and other key metrics • Lead challenging customer situations with professionalism and sound judgment • Work with Marketing to develop case studies and other marketing assets

🎯 Requirements

• 4+ years of experience managing customer accounts in a B2B SaaS environment • Retail experience preferred, particularly in store operations or headquarters environments • Exceptional communication, presentation, listening, and writing skills • Bilingual: Italian/English preferred; Spanish, French, or German a plus • Strong relationship-building and collaboration skills • Strong analytical skills using customer data and reporting • Strong project-management and organizational skills • Experience supporting customer onboarding (e.g., SSO, user setup, training, launch planning) is a plus • Demonstrates self-motivation, dependability, and dedication in a fast-paced environment • Strength in retention management, mitigating contraction/churn, and looking for growth/expansion opportunities • Willingness to travel • AI fluency preferred.

🏖️ Benefits

• Remote-first culture: Join a high performing, fully remote team and work where you're comfortable • Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail. • Time off: Flexible time-off policy for breaks, including a one-month sabbatical after five years • Benefits: World-class medical, dental, and vision policies. • Team Connection: Annual company off-sites in fun locations • Volunteering: Paid day off every quarter to volunteer for a nonprofit • Learning: Unlimited access to Udemy Business for continuous learning • Diversity and inclusion: Committed to building a diverse workplace where we learn from each other.