Manager, Internal Systems – AI Orchestration

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HighlightTA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.

📋 Description

• Lead the strategy, vision, and roadmap for all GTM and finance systems, including the optimization and integration of Salesforce, NetSuite, Data360, and Agentforce. • Act as a strategic business partner to Customer Success, Support, Sales, and Finance leadership, translating revenue objectives into clear technical roadmaps - distinguishing user "wants" from structural business "needs" to design scalable, long-term solutions. • Manage and develop the Salesforce CRM Administrator, overseeing day-to-day operations (user management, profiles, roles, permissions) while building their skills as a modern systems orchestrator through continuous technical upskilling. • Own the full lifecycle of Salesforce Agentforce agents: design, build, test, deploy, and continuously optimize agent flows that automate workflows across GTM teams and improve the customer journey - moving from rigid linear workflows to goal-oriented autonomous systems. • Design complex, non-linear system logic, prompt engineering models, and dynamic routing; craft and refine prompts that guide agents effectively and prevent hallucinations. • Establish clear agent scopes, structural guardrails, and programmatic circuit breakers so autonomous agents comply with data security, compliance policies, and brand standards. • Pressure-test agents against adversarial prompts and edge-case scenarios before they go live. • Own the governance, synchronization, and integrity of GTM data flowing into Snowflake via Data360. • Architect and maintain a high-fidelity Unified Customer Profile (UCP) as the single source of truth for reporting and execution - and the foundational context layer that keeps AI agents accurate and context-aware. • Oversee and optimize API integrations and webhooks so agents and systems act on real-time data signals (e.g., website behavior, intent data), minimizing sync lag across platforms. • Manage data migrations and bulk data requests between GTM and financial systems. • Build and manage automated testing suites (unit, integration, UAT) to protect system integrity across releases. • Define release milestones, track status, and manage the full deployment lifecycle. • Ensure continuous system health through regular audits, upgrade preparation, and management of third-party integrations and data feeds. • Drive advanced Salesforce configuration and development; maintain end-user documentation and best-practice coaching. Stay current with Salesforce releases and bring new functionality to the business.

🎯 Requirements

• 5+ years managing complex GTM and finance systems infrastructure (CRM, ERP, automation). • Proven experience managing people, projects, and vendor relationships. • Hands-on experience implementing or managing autonomous AI agents in a live enterprise environment - Salesforce Agentforce strongly preferred. • Deep technical expertise in Salesforce administration and configuration, NetSuite, and data platforms (Data360/Snowflake); experience with Salesforce Revenue Cloud is an asset • Experience as a NetSuite administrator (user access, customizations, data maintenance) and with data platforms (Data360/Snowflake). • Proficiency in prompt engineering and agentic logic design, including error-trapping in non-linear workflows. • Salesforce Admin Certification or equivalent working experience; NetSuite certification strongly preferred.

🏖️ Benefits

• Health insurance • Professional development opportunities