Manager, Technology Field Services

🕒 July 2

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Provide leadership and direction for IT operations, systems, applications, communications (voice and data), and computing services across assigned properties, aligned with corporate technical vision and standards. • Plan, prioritize, and lead IT implementation and projects - including new openings and property transformations - to meet hotel business needs and streamline operations while adhering to hardware and software standards. • Lead, develop, and support Technical Field Service teams, overseeing staffing, performance management, succession planning, vendor partnerships, and service delivery while fostering a culture of customer service. • Ensure compliance with security, audit, and brand standards (SOX, PCI, PABP) while driving operational efficiency and cost‑effective technology solutions. • You will be a technical resource to the properties, owners, the regional executive team and assist in the escalation of complex IT issues and projects. • You will communicate with the executive teams of our franchised, managed and owned properties, run technology-related projects, support and deliver IT Systems to align with Corporate and Brand IT standards. • You will also review IT projects, deliverables, contracts, purchase orders, invoices, and budgets, while communicating project status, risks, and outcomes to leadership and stakeholders. • Research and evaluate local and global technology solutions to drive business growth, presenting cost‑effective recommendations to executives, leading pilots, and overseeing deployment to improve productivity and reduce operational costs. • Monitor IT service delivery by overseeing support tickets, escalations, and resolutions. • Manage third‑party vendors to ensure service quality, cost control, and accountability

🎯 Requirements

• Seven (7) + years professional experience in Information Technology or related field. • Five (5) + years technical work experience in Hospitality, Operations, or IT Support • Two (2) years of management or supervisory experience • Experience with these Hospitality related systems: PMS, POS, Keycard, PBX, and Voicemail. • Communication fluency in English, Spanish and Portuguese • Willing to travel up to 50% of the time

🏖️ Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program • Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents • Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) • Paid time off (PTO) – Recharge, relax, and take time for what matters most