Client Success Manager

🕒 April 15

🇺🇸 United States – Remote

💵 $76.6k - $139.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $400M Series E - Hinge Health on 2021-10

Wellness • B2B • SaaS

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• You will build strong relationships with your assigned clients, conduct comprehensive program audits to understand their current state, and partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies. • You will launch best-practice enrollment campaigns that drive adoption and achieve annual enrollment targets for your clients. You'll begin reporting on program value using data-driven insights, managing escalations with confidence, and identifying opportunities for product expansion. • You will own a full book of business, consistently achieving high satisfaction scores with exceptional rates of retention. You'll turn clients into advocates, supporting sales references and marketing initiatives, while ensuring your clients utilize Hinge Health's full suite of products to maximize member impact.

🎯 Requirements

• 2+ years of experience as a Client Success Manager, Account Manager, or similar client-facing role within digital health, building relationships and managing a full book of business comprised of employers and/or health plans • Proven ability to communicate effectively with internal and external stakeholders (clients, consultants, health plans, cross-functional partners) in ways that convey clarity, rigor, and conciseness—through both written and visual formats • Demonstrated success in driving client retention, adoption, and satisfaction in a client success or account management capacity • Data proficiency: Comfortable working with data to tell stories, track KPIs, and make recommendations

🏖️ Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. • Modern life stipends: Manage your own learning and development