Help Desk Support Technician

Job not on LinkedIn

🔥 10 minutes ago

🌐 Mexico, Morocco, +5 more countries – Remote

🇲🇽 Mexico – Remote 🇲🇦 Morocco – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇵🇦 Panama – Remote

💵 $800 - $1k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Work the Syncro ticket queue and independently triage, diagnose, and resolve tickets • Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and CIPP multi-tenant management • Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender • Support email security through Avanan/Harmony and transition to Kaseya Inky • Maintain backup and disaster recovery systems using Datto BCDR, Datto Endpoint Backup, and DropSuite • Support networking infrastructure across Cisco Meraki, Unifi, Aruba, and CheckPoint • Monitor network health and performance using Auvik • Maintain accurate documentation in Hudu • Support security awareness training initiatives through Usecure, including SAT, dark web monitoring, and phishing simulations • Manage software licensing via Pax8 • Communicate clearly and professionally while resolving issues with minimal escalation

🎯 Requirements

• Prior MSP experience is non-negotiable; in-house IT experience alone will not be considered • Strong hands-on Microsoft 365 and Azure/Entra administration experience • RMM/PSA experience, such as Syncro, ConnectWise, Autotask, or similar • EDR/MDR endpoint security experience • Networking competency with Meraki, Unifi, or similar platforms • Proven ability to independently own and manage a ticket queue without constant escalation • Clear written and spoken English • Availability during US Central business hours • Direct experience with Syncro preferred • Experience with Datto BCDR preferred • Direct experience with Huntress or SentinelOne preferred • Microsoft certifications such as MS-900, AZ-900, MD-102, or SC-900 preferred • Ability to complete the application form in full • Required to record a video as part of the application process • Full-time availability of 40 hours per week is referenced in the application form

🏖️ Benefits

• Competitive pay • Real growth opportunities • Long-term career-building opportunity • Video interview as the first step of the interview process