Onboarding Coordinator

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Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Coordinate customer onboarding and installation projects from kickoff through completion. • Schedule installation dates with customers and third-party installation vendors. • Serve as the primary liaison between customers, vendors, and internal teams throughout the onboarding process. • Track project milestones and ensure all required tasks are completed on schedule. • Collect and organize customer documentation and project assets, such as site information and planograms. • Communicate project updates, timelines, and next steps to all stakeholders. • Escalate technical issues to internal engineering teams and coordinate communication until resolution. • Perform remote quality assurance checks after installations to verify successful implementation. • Maintain accurate project documentation and update internal tracking systems. • Identify potential delays or risks and proactively work with stakeholders to keep projects on track.

🎯 Requirements

• 2+ years of experience in project coordination, onboarding, customer success, account coordination, or a similar client-facing role. • Excellent organizational and time management skills with the ability to manage multiple projects simultaneously. • Strong written and verbal English communication skills. • Customer-first mindset with outstanding interpersonal skills. • Experience coordinating across multiple stakeholders, both internal and external. • High attention to detail and ability to follow structured processes and checklists. • Comfortable working independently in a remote environment. • Proficiency with Google Workspace or Microsoft Office. • Nice to Have • Experience supporting hardware deployments, field services, installations, or implementation projects. • Experience using project management tools such as Asana, Monday.com, ClickUp, Jira, or similar platforms. • Experience working with installation vendors or third-party contractors. • Familiarity with CRM systems such as HubSpot or Salesforce.

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth