Influencer & Social Specialist, DTC E-commerce

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🕒 March 23

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Human Resources

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Source and build your own lists of influencers, creators, and ambassadors in the wellness niche • Lead outreach with a quality-over-quantity approach focused on fit, conversion, and long-term relationship value • Manage the ambassador pipeline end-to-end, from sourcing and outreach to onboarding and ongoing relationship management • Track outreach performance and optimize for conversion into active ambassadors • Build authentic relationships with creators and identify strong long-term brand partners • Suggest campaign, collaboration, and activation ideas — not just execute pre-defined tasks • Help shape and improve the influencer program as the sole owner of this function • Monitor and engage with the brand’s community across Instagram and TikTok • Respond to comments, DMs, and community interactions in a timely, thoughtful, and brand-aligned way • Practice active social listening to identify opportunities, sentiment, and trends • Write authentic, non-generic responses that strengthen brand trust and connection • Stay current on social trends, especially on TikTok and Instagram, and apply them appropriately • Support customer inquiries across email, chat, and social channels • Handle tickets clearly and empathetically while following SOPs and escalation processes • Work within CX tools and internal systems to ensure customers receive timely support • Help bridge insights from customer conversations back into community and influencer strategy

🎯 Requirements

• 2+ years of experience in influencer marketing, ambassador programs, social media engagement, and/or community management • Experience working with DTC e-commerce brands, preferably in wellness, with beauty or health also considered • Hands-on experience sourcing influencers and managing creator relationships end-to-end • Experience responding directly to Instagram comments, TikTok comments, DMs, and community interactions • Experience in customer support, including email, chat, or social-based support tickets • Strong understanding of how outreach performance connects to conversion and overall program outcomes • Experience in wellness, herbal medicine, hormone health, or Traditional Chinese Medicine (nice to have) • Background in beauty or health brands with transferable DTC experience (nice to have) • Familiarity with customer and e-commerce workflows in a fast-moving online brand environment (nice to have)

🏖️ Benefits

• Access to a **$200K+ perk marketplace** with discounts on 150+ global services. • Option to **withdraw up to 50% of approved earnings** before payday.