Customer Support Specialist – AI SaaS Platform

🔥 0 minutes ago

🌐 South Africa, El Salvador, +2 more countries – Remote

🇿🇦 South Africa – Remote 🇸🇻 El Salvador – Remote 🇲🇽 Mexico – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Deliver fast, thoughtful, and technically informed support for users of an AI voice automation platform • Manage and respond to inbound support requests through email and internal tools • Provide clear, empathetic, and accurate responses to technical and non-technical users • Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios • Escalate complex or urgent issues to product and engineering teams • Support real-time inquiries in community spaces such as Discord • Identify recurring questions, bugs, and product gaps and document them clearly • Contribute updates to help center articles, troubleshooting guides, and internal documentation • Provide structured feedback to cross-functional teams on customer sentiment and platform usability • Work with engineering, product, and operations teams to close support loops • Share insights that improve onboarding, documentation, and user experience • Help refine internal support systems, workflows, and templates

🎯 Requirements

• 2 to 3 years of experience in customer support, ideally within SaaS or technical environments • Strong written English with a clear, concise, and customer-centered communication style • Ability to manage multiple tickets or conversations simultaneously without losing accuracy • Comfortable using tools such as Plain, Intercom, Zendesk, or similar support platforms • Tech-curious and able to learn APIs, integrations, or workflow systems quickly • Available to work with overlap during European business hours to support EU-based customers • Updated resume • Short Loom video (1 to 2 minutes) introducing yourself and describing your experience supporting SaaS or technical products • Only candidates who submit a Loom video will be moved to the next step of the hiring process • Experience supporting developer tools, AI products, or community-based support environments (nice to have) • Prior experience supporting customers across multiple time zones or international markets (nice to have) • Familiarity with European customer expectations and communication norms (nice to have)

🏖️ Benefits

• Paid in USD, bi-monthly (every 15th and 30th) • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • Opportunity to work inside a forward-thinking AI startup at the forefront of voice automation • Opportunity to support a global customer base across North America and Europe