Dental Receptionist, Scheduler

🔥 6 minutes ago

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Remote Raven

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Schedule new patient appointments, routine checkups, orthodontic consultations, follow-up visits, and emergency appointments across all practice locations • Handle inbound calls and messages from parents and guardians requesting appointments, rescheduling, or information about services • Make outbound recall and reminder calls to patients who are due for appointments or who have not yet scheduled follow-up care • Manage same-day and emergency appointment requests — our practice accepts emergency walk-ins and same-day appointments, and this requires quick, accurate scheduling • Confirm upcoming appointments via phone, text, and email and update records when patients reschedule or cancel • Maintain full, optimized provider schedules across pediatric dentistry and orthodontics at all locations • Serve as a warm, professional, and knowledgeable first point of contact for every parent and guardian who reaches out • Answer patient questions about services, providers, office hours, appointment logistics, and what to expect — especially for families with anxious or first-time patients • Communicate clearly and reassuringly with parents about their child's appointments, treatment schedules, and follow-up needs • Handle a high volume of inbound communications across phone, email, and online channels professionally and promptly • Represent the practice's values — warmth, expertise, and a genuine love of caring for kids — in every interaction • Process new patient registrations — collecting demographic information, medical/dental history, and insurance details • Ensure patient records are complete, accurate, and up to date in the practice management system • Assist new patients and families in completing intake forms and understanding the registration process • Coordinate referrals from Phoenix Children's Hospital and other referring providers, ensuring a seamless intake experience • Verify patient insurance eligibility and benefits prior to appointments using payer portals and phone verification • Confirm coverage for common pediatric dental services including exams, cleanings, x-rays, fillings, orthodontics, and sedation • Communicate insurance benefit information clearly to parents including co-pays, deductibles, and coverage limitations • Flag insurance-related issues or coverage gaps to the billing team for follow-up • Maintain accurate and organized patient records and appointment notes in the dental practice management system • Coordinate scheduling across multiple locations and multiple providers — including pediatric dentists, orthodontists, and the anesthesiology team • Support teledentistry appointment scheduling and virtual consultation coordination • Assist with general administrative tasks including data entry, patient file management, and front office correspondence

🎯 Requirements

• 1 or more years of experience in a dental, medical, or healthcare front office or receptionist role • Warm, friendly, and patient communication style — you genuinely enjoy working with families and children • Strong verbal and written communication skills — every interaction reflects the practice professionally • Organized and detail-oriented with the ability to manage a high volume of appointments and communications simultaneously • Comfortable with dental or medical practice management software • Able to work independently and stay focused in a remote environment during busy call periods • Professional, reliable, and responsive — families count on you to give them accurate information quickly • Experience in a pediatric dental, orthodontics, or multi-specialty dental practice • Dental insurance verification experience — including eligibility checks, benefit breakdowns, and payer portal navigation • Familiarity with CareStack or comparable dental practice management platforms • Spanish language proficiency — a significant advantage given the diverse patient community we serve (translation services are an active priority for the practice) • Experience in a multi-location dental or medical practice environment