Client Operations Manager

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🕒 April 22

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rrreefs

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🤝 B2B

🎯 Recruiter

🛍️ eCommerce

B2B • Recruitment • eCommerce

rrreefs is a recruitment agency specializing in connecting creative professionals, like designers and video editors, from the Philippines with businesses looking to hire top talent at reduced costs. They provide a comprehensive vetting process to ensure that only highly skilled candidates, typically with 5-10 years of experience, are presented to companies, helping to fill roles quickly—often within 14 days. With a focus on transparent pricing and a satisfaction guarantee, rrreefs aims to streamline and optimize the hiring process for marketing and creative agencies.

📋 Description

• Run the day-to-day client experience and operational backbone of a premium agency business • Own operational delivery across a portfolio of the agency's clients • Host live classes and answer customer emails and DMs • Handle inbound leads and build systems for client's operations • Operate within each client's business as if you were staff

🎯 Requirements

• Excellent written English with a sharp, warm, professional tone • 4+ years of experience supporting customers in a high-touch environment (boutique studio, private school, premium online program, concierge service, or similar) • Proven experience running operations end-to-end including launches or events • Strong experience with Notion (or ClickUp/Asana) and a natural instinct to build boards, checklists, and workflows • Comfortable hosting and co-hosting live Zoom sessions and troubleshooting tech issues in real time • Ability to manage multiple client accounts simultaneously without confusing processes, voices, or customers • Proactive mindset; you notice what's slipping and catch it without being told • High attention to detail and ability to work under pressure • Committed availability for the full 60-hour, Monday to Saturday, 4pm to 2am Manila time schedule • Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment

🏖️ Benefits

• Competitive salary based on experience • Direct employment with an established, high-growth agency • Opportunity to master real operations across multiple premium businesses at once • Clear progression opportunities into senior operations or account lead roles • Flexible remote working environment • Ongoing training and integration support through the Reef community