Senior Consultant, Process Improvement

🕒 April 8

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

💰 Post-IPO Debt on 2021-11

B2B • Customer Experience • AI

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Collaborate with the Global VP of Transformation/LPM to develop and maintain a prioritized portfolio of improvement initiatives • Lead high impact DMAIC/DMADV projects from charter to control, using statistical methods and data visualization • Translate improvement insights into actionable roadmaps; facilitate workshops (Kaizen, A3 thinking, fishbone, hypothesis-driven problem solving) • Define and track KPIs, leading/lagging indicators, and control plans; build dashboards and cadences that sustain improvements post-implementation • Work with Agile Coaches, RTEs, Product Management, and Finance to align CI work with Program Increments, PI Objectives, and Lean Budget Guardrails

🎯 Requirements

• Lean Six Sigma Black Belt (from a recognized certifying body) • 5–8+ years leading cross-functional process improvement initiatives • Demonstrated success delivering hard-dollar savings and measurable performance uplift in complex, multi-stakeholder environments • Strong command of DMAIC/DMADV, value stream mapping, and statistical analysis (Minitab, JMP, or equivalent) • Experience working within Agile/Lean Portfolio environments; familiarity with Scrum and Kanban practices • Exceptional facilitation, executive communication, and stakeholder influence skills

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • A great compensation package and performance bonus opportunities • Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)