TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
Community Operations Specialist
🕒 April 7
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
📋 Description
• Own the execution of onboarding, activation, and retention programs. • Continuously review existing SOPs for tasker engagement and suggest/implement updates. • Monitor project queues for signs of tasker fatigue or confusion and resolve issues. • Draft clear, concise, and culturally sensitive communications. • Manage community feedback channels and surveys, synthesizing common themes into actionable reports. • Maintain dashboards related to community health and provide weekly updates on community status.
🎯 Requirements
• 3–5 years in community management, platform operations, or gig-economy coordination. • Proven ability to manage large-scale workflows and documentation with high attention to detail. • Strong professional English skills, with the ability to adjust tone and complexity based on the audience. • High comfort level with Google Workspace (especially Sheets/Excel) and community platforms (Slack, Discord, or internal CRM tools). • A "self-starter" mindset—able to see a gap in a process and propose a logical solution.
🏖️ Benefits
• Competitive industry salaries • Comprehensive benefits packages • Employee well-being initiatives • Internal mobility and professional growth opportunities
Apply NowSimilar Jobs
🕒 April 2
Operations Coordinator managing publisher operations and coordinating onboarding and billing processes for C9 Staff. Ensuring data integrity and supporting media campaigns through effective collaboration and organization.
🕒 April 1
Support Property Manager in managing day-to-day operations of commercial properties and executive suites. Handle service requests, tenant communication, and rental agreements in a remote capacity.
🕒 April 1
Operations Manager overseeing and streamlining core operational functions for a professional services and accounting firm. Collaborating with the CEO and leadership team to ensure efficient service delivery.
🕒 April 1
Cloud Ops engineer automating deployment and provisioning of HIPAA-compliant cloud infrastructure with AWS technology. Build enterprise-scale platforms using IaC and CI/CD skills.
🕒 April 1
Call Center Supervisor managing contact center team at SMDigital, ensuring performance and engagement. Overseeing training, staffing, and quality standards while fostering team growth.
