Senior Salesforce Business Analyst

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Gather, analyze, and document detailed business requirements from stakeholders, translating them into technical specifications for Salesforce solutions • Conduct workshops and interviews to elicit requirements, identify pain points, and define user stories, use cases, and process flows • Perform gap analysis between existing business processes and Salesforce capabilities, proposing solutions and enhancements • Collaborate with Salesforce developers, administrators, and project managers throughout the software development lifecycle • Configure Salesforce functionality, including custom objects, fields, workflows, validation rules, Process Builder, and approval processes • Develop and execute test plans, create test cases, and perform user acceptance testing • Provide ongoing support, training, and documentation to end-users • Stay current with Salesforce releases, features, and best practices, recommending continuous improvements • Assist in creating reports and dashboards for business performance and Salesforce usage insights • Participate in release management, including impact analysis and deployment planning

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field • 6+ years of experience as a Business Analyst with a strong focus on Salesforce • Proven experience gathering and documenting business requirements for Salesforce implementations • Solid understanding of Salesforce Sales Cloud, Service Cloud, and Community Cloud • Experience with Salesforce configuration, including custom objects, fields, page layouts, record types, workflow rules, Process Builder, and validation rules • Familiarity with Agile/Scrum methodologies • Excellent analytical, problem-solving, and written and verbal communication skills • Ability to translate complex technical concepts into understandable business terms • Strong interpersonal skills and ability to collaborate with diverse teams and stakeholders • Salesforce Administrator Certification (ADM 201) is highly preferred • Experience with Salesforce integration projects is a plus • Knowledge of Apex, Visualforce, or Lightning Web Components is an advantage

🏖️ Benefits

• Industry-leading benefits, support, and services supporting holistic health and wellbeing • Flexible arrangements that work for you (role and location dependent) • Autonomy, freedom, and ownership • Inclusive culture based on mutual respect and merit-based systems • Equal opportunity employment • Reasonable accommodations during the recruitment process