Service Desk Consultant

Job not on LinkedIn

🔥 2 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Serve as the first point of contact for end users via phone, email, chat, and ticketing systems • Accurately document all user interactions • Troubleshoot and resolve Tier 1 issues involving hardware, software, printers, Microsoft 365, account access, and basic network connectivity • Perform password resets, account unlocks, onboarding, offboarding, and equipment provisioning • Escalate complex incidents to Tier 2/3 support teams with complete documentation and troubleshooting details • Monitor ticket queues and maintain SLA compliance • Communicate status updates to users • Contribute to continuous service improvement initiatives • Collaborate with infrastructure, application, and security teams to provide timely solutions and maintain high service standards

🎯 Requirements

• Experience in customer service, technical support, help desk, or service desk environments with a strong focus on end-user satisfaction • Working knowledge of Windows and Mac operating systems • Working knowledge of Microsoft Office/Microsoft 365 applications and common business technologies • Familiarity with ServiceNow, Zendesk, or Jira Service Management • Adherence to documented processes • Understanding of Active Directory, account administration, basic networking concepts, and troubleshooting methodologies • Excellent communication, problem-solving, time management, and documentation skills • Willingness to learn and grow within an IT support organization

🏖️ Benefits

• Industry-leading benefits, support, and services supporting holistic health and wellbeing • Flexible arrangements that work for you (role and location dependent) • Autonomy, freedom, and ownership • Equal opportunity employer • Reasonable accommodations during the recruitment process