Resident Services Specialist II, Customer Service

Job not on LinkedIn

🔥 5 hours ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Homes 4 Rent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏠 Real Estate

Real Estate

Homes 4 Rent is an independently owned Southeast Queensland agency that specializes exclusively in residential property management. The firm focuses on proactive, holistic management tailored to landlords’ individual needs while also providing clear communication and service to tenants. Homes 4 Rent uses online technology to give landlords and tenants 24/7 access to property information, documentation, and financial reporting, and emphasizes integrity, professionalism, trust, excellence, and clear communication in its service standards.

📋 Description

• Handle inbound calls and/or emails from tenants, vendors, potential tenants regarding company properties, resident accounts, resident maintenance repairs, to determine appropriate solutions • Focus on quality customer service, asking questions to determine specific issues and processing solutions or moving the issue to the correct person or work group for handling • Provide accurate and timely assistance to the caller and document transactional activity in the CRM database or other systems, ensuring proper call handling and follow-up as needed • Collaborate and communicate with internal departments, vendors, business partners; assist and participate in problem-solving in an effective and timely manner within job scope • Place outbound calls to follow up with customers and property management regarding actionable items and/or provide additional information • Support the department by assisting with special projects and other administrative duties as assigned • Attend in-person meetings and training as required

🎯 Requirements

• High school diploma or GED required • Associate’s Degree preferred • A minimum of one year of experience within an inbound call center environment required • Experience with customer service software applications preferred • Bilingual abilities (English/Spanish) are a plus • Knowledge of Real Estate, construction, and/or Property Management industry preferred • Proficiency in PC skills and MS Office Suite required • Excellent communication (verbal and written), problem-solving, time management and conflict resolution skills • Strong relationship management, organizing and customer service skills

🏖️ Benefits

• medical, dental and vision insurance • flexible spending accounts and/or health savings accounts • dependent savings accounts • 401(k) with company matching contributions • employee stock purchase plan • tuition reimbursement program • 9 paid holidays per year • accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year