Network Growth Specialist

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🕒 May 4

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HONK Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚗 Transport

☁️ SaaS

🤖 Artificial Intelligence

Transport • SaaS • Artificial Intelligence

HONK Technologies is a company specializing in roadside assistance and related services. It provides a comprehensive, AI-powered platform that offers customizable solutions for various industries, including insurance, automotive, and logistics management. HONK is known for its industry-leading customer ratings and efficient, real-time vehicle logistics management. They offer advanced digital solutions tailored for motorcycles, EVs, and RVs, as well as accident management and catastrophe event management services. Their platform is designed to enhance customer experiences and operational efficiency by integrating advanced data insights and analytics.

📋 Description

• Champion HONK's platform-quality story to current and prospective partners • Create high-quality, compliant, and robust service networks in targeted geographic zones • Own and protect our joint responsibility of compliance and service standards for our service providers • Drive network quality by rigorously monitoring and managing provider performance against key metrics • Handle a high volume of partner communication across email, phone, and chat • Proactively manage provider churn by diagnosing root causes and leading informed conversations to maintain high retention • Build strong relationships with partners while maintaining clear performance expectations • Warmly hand-hold new partners through their onboarding as needed • Negotiate competitive rate schedules that win the business • Advocate internally for changes that improve outcomes for partners and customers • Travel occasionally to industry events and meet partners in person

🎯 Requirements

• Experience in a high-volume, partner-facing operations, or account management role • Strong communication skills with the ability to be clear, direct, and professional across channels • Comfortable working with data to monitor performance and guide decisions • Proven ability to manage competing priorities in a fast-paced environment • Confidence in handling difficult conversations and driving toward resolution • Strong judgment and a high sense of ownership • Must provide a secluded, uninterrupted workspace where information will remain confidential • Must have access to an Internet connection with a minimum speed of 5 Mbps download/2.5 Mbps upload

🏖️ Benefits

• The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. • HONK is a total compensation company. Dependent on the position offered, bonuses and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.