Sales Administrator

🔥 8 minutes ago

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Hornblower Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚗 Transport

✈️ Travel

🏨 Hospitality

💰 $146.9k Seed on 2021-11

Transport • Travel • Hospitality

Hornblower Group is a global leader in maritime transportation and sightseeing. The company operates a portfolio of ferry, cruise and attraction brands — including City Ferry, City Cruises, Niagara City Cruises, Statue City Cruises, and Alcatraz City Cruises — and serves over 20 million guests annually. Headquartered in Orlando with offices in multiple U. S. and international cities, Hornblower owns and operates 250+ vessels and provides dining, events, ferry transportation, and curated onshore and waterfront experiences through both owned brands and partnerships with entities such as the National Park Service and Niagara Parks.

📋 Description

• Maintain employee scheduling records, process punch edits, manage time-off requests and ensure schedule files remain accurate and up to date • Oversee maintenance, organization, and accuracy of team’s shared drive and Confluence documentation • Attend meetings, record detailed notes, and distribute meeting recaps and action items to the team • Provide phone support and assist with lead generation efforts to drive sales opportunities and enhance guest engagement • Manage and respond to inbound sales email inquiries in a timely and professional manner • Monitor and manage social team voicemail communications, ensuring prompt follow up and resolution • Ensure all cruise turnover processes are completed accurately and efficiently, providing additional support when necessary • Assist with coverage of team responsibilities during employee absences, including out-of-office support as needed • Effectively interacts with accounting departments • Regularly audits group payments due, ensuring that no cruise boards without payment in full • Support Account Managers by providing lead coverage, maintaining books of business and assisting with guest follow up activities • Coordinate team recognition initiatives, including the administration of the RESPECT program, birthday and work anniversary acknowledgements • Conduct Tier 3 lead outreach and follow-up activities to maximize conversion opportunities • Maintain and update sales forecasts during the Director’s absence to ensure continuity of reporting • Become proficient in Anchor Reservation System, Talkdesk Phone System and Salesforce CRM System • As directed, handle guest’s complaints, with a focus on complete resolution and guest satisfaction • Perform additional administrative, operation and sales support duties as assigned

🎯 Requirements

• Minimum of two (2) years of previous related work experience required • Bachelor’s degree preferred • Communicate effectively in written and oral form • Maintain a high level of organization • Be detail-oriented • Handle multiple tasks/projects at one time • Focus on guest needs • Meet deadlines • Establish and maintain effective working relationships as required by job responsibility • Listen effectively, assess the situation, determine relevant issues and suggest solutions • Work with Microsoft Office applications