Partner Integrations Manager

🕒 April 23

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Hostaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏠 Real Estate

SaaS • Travel • Real Estate

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

📋 Description

• Support the end-to-end partner integration lifecycle (onboarding → certification → go-live → ongoing support) • Guide partners in building and maintaining integrations using Hostaway APIs and best practices • Enable and support partner-built integrations by providing technical guidance and best practices, without directly building integrations • Provide ongoing technical support across the partner lifecycle, including API behavior, data flows, and integration best practices • Support broader technical and API initiatives, including new feature rollouts, enhancements, and partner adoption • Communicate API updates, changes, and changelog activities clearly to partners, ensuring awareness and proper implementation • Validate integrations as part of certification and go-live readiness • Monitor integration health and proactively identify risks or issues • Ensure partners meet Hostaway technical and certification standards • Troubleshoot API-related issues (authentication, webhooks, data sync, rate limits) • Support 200+ partners with technical queries via Slack and Emails • Build and improve integration support processes and documentation

🎯 Requirements

• 2–4 years experience in technical support, integrations, or API-based roles • Strong understanding of APIs, webhooks, and data flows • Excellent written English (partner-facing communication) • Experience working in a remote, async SaaS environment • Able to work with EST overlap and flexibility across time zones as needed • Strong ownership mindset with the ability to operate independently • Proven ability to manage multiple technical issues and priorities simultaneously • Familiarity with collaboration and support tools such as Slack and Zendesk • Nice-to-Haves: Experience supporting partner-built integrations or developer ecosystems • Familiarity with tools like Jira, ClickUp, or Asana • Experience with API tools (Postman, logs, debugging tools) • Exposure to CRM systems (Salesforce, HubSpot) for partner tracking • Experience working cross-functionally with Product or Engineering teams

🏖️ Benefits

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence. • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities. • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms. • Geographic Specific Benefits: We offer different country-specific benefits such as Health Insurance and Pensions. • Dynamic Team Culture: Our diverse and international culture fuels our innovation and creativity.