Tier II Engineer

🔥 14 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hotwire Communications Ltd

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Hotwire Communications Ltd is a fiber‑optic telecommunications company operating under the Fision brand that builds and operates 100% fiber networks to deliver high‑speed, symmetrical gigabit internet to residential communities and business customers. The company provides bundled connectivity services — including managed Wi‑Fi, TV, digital phone, security, and home automation — for single‑family homes, multifamily and HOAs, hospitality, student housing, senior living, and other enterprise customers across multiple U. S. states. Hotwire emphasizes concierge‑level customer service, scalable network infrastructure, and enterprise-grade solutions for community-wide deployments.

📋 Description

• Monitor production network environment using a combination of monitoring tools to ensure availability. • Work with Business customers, Residential customers and techs in the field installing new services via phone. • Troubleshoot issues remotely with customers and technicians in the field • Coordinate onsite dispatch of Telecommunication vendor repair services. • Respond to automated alerts from monitoring tools according to procedure. • Use diagnostic tools to ascertain level and criticality of problem. • Discover faults and conditions in a proactive manner. • Diagnose cause where appropriate and resolve expeditiously. • Escalate issues and problems according to procedures and best judgment. • Perform periodic health checks of systems. • Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve. • Diagnose problems and resolve in an expeditious manner. • Work with Engineers to resolve production problems. • Responsible for configuring and maintaining monitoring tools. • Answering direct phone calls from customers

🎯 Requirements

• Knowledge of TCP/IP. • Knowledge of ISP. • Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS. • NOC / Process writing skills or training a plus • Experience in Monitoring Theory / Implementation a plus • Experience in Customer Service. • Experience in current Internet network hardware and software technologies. • Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios • Minimum of 1-2 years of experience in a Help Desk or high volume call center preferred. • Minimum of 2 years of experience working in IT Operations including knowledge of common tools, methods, and techniques • Minimum of 2 years of progressively responsible work experience in networks and/or server monitoring

🏖️ Benefits

• Comprehensive Healthcare/Dental/Vision Plans • 401K Retirement Plan with Company Match • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) • Paid Volunteer Time • Paid Parental Leave • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. • Discounted service offerings are provided for high-speed internet, video service, phone, and security service • Employee Referral Bonuses • Exclusive Entertainment Discounts/Perks