Short-Term Rental Supply Coordinator

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Houst

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

☁️ SaaS

🛍️ eCommerce

💰 Funding Round on 2020-09

Real Estate • SaaS • eCommerce

Houst is the world's largest Airbnb management company, specializing in short-term lets. Founded in 2015, Houst offers a comprehensive range of services designed to optimize Airbnb management. These services include multi-platform listings, professional photography, price optimization, guest vetting, check-ins, cleaning, housekeeping, and property maintenance. With operations in 19 cities globally, including major locations like London, Paris, Dublin, and Sydney, Houst aims to maximize rental income while minimizing the hassle for property owners. They provide expert support throughout the hosting process, ensuring properties are managed efficiently and effectively to earn more rental income.

📋 Description

• Source and recruit cleaners across your allocated locations. • Conduct interviews, arrange trial cleans, and manage the onboarding process. • Monitor cleaner performance using operational data and performance trackers. • Provide feedback, coordinate retraining where required, and make recommendations on warnings or deactivation when performance standards are not met. • Support the ongoing development of our cleaner network to maintain high service standards. • Coordinate cleaning, maintenance, and linen schedules across the property portfolio. • Manage day to day scheduling changes and ensure services are delivered on time. • Liaise with cleaners, maintenance providers, linen suppliers, and contractors to ensure seamless operations. • Source, onboard, and manage relationships with new suppliers. • Build strong partnerships with existing suppliers to ensure consistent service delivery. • Monitor supplier performance and hold suppliers accountable against agreed service levels. • Manage inbound operational requests and coordinate tasks with cleaners and suppliers. • Handle operational administration, including scheduling payments and managing invoices. • Support the achievement of team KPIs through effective planning and coordination. • Identify opportunities to improve operational processes and contribute ideas that enhance efficiency and the guest experience. • Work closely with internal teams to ensure smooth day to day operations and support business objectives.

🎯 Requirements

• At least 2 to 3 years of recent experience within the short term rental industry. • Experience coordinating cleaners, suppliers, maintenance, or operational schedules. • Strong analytical skills, with experience using Looker, Excel, or Google Sheets to monitor performance and identify trends. • Excellent organisational skills with the ability to manage multiple priorities in a fast paced environment. • Strong communication and relationship building skills. • A collaborative approach and willingness to improve processes. • A customer focused mindset with a commitment to delivering an excellent guest and client experience.

🏖️ Benefits

• This is a contractor role. • We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. • We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.