Customer Delivery Manager

🕒 July 30

🌐 Bulgaria, Spain – Remote

🇧🇬 Bulgaria – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HP France

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1939

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

HP France is a subsidiary of the multinational tech company HP Inc, focusing on providing a wide range of computing and printing solutions. The company offers an extensive product line including laptops, desktops, monitors, printers, and accessories for both private consumers and business clients. HP France is committed to delivering innovative technology solutions that enhance productivity and efficiency in both personal and professional settings.

📋 Description

• Lead delivery of high-value and in-scope contracted services across service delivery towers • Ensure performance goals, cost commitments, service excellence, and delivery targets are met • Monitor initiatives to improve deal P&L and optimize contracted-service value • Promote customer satisfaction through efficient and effective service delivery • Proactively manage issues affecting service delivery and drive transformation and optimization • Manage scope, resources, delivery costs, and coordination • Analyze client delivery requirements and contribute to customer success plans • Identify incremental revenue opportunities • Act as the single point of delivery accountability within accounts • Serve as the principal contact for service operational and tactical issues • Develop and nurture executive-level client relationships with the Account Manager • Lead incident resolution, coordinate customer service requests, and ensure SLAs are met • Analyze trends, drive root-cause fixes, and develop proactive service excellence • Review customer demand, supply status, risks, and progress with Supply Chain • Monitor service performance, satisfaction, and financial signals • Lead escalations and coordinate delivery teams to prevent future risks • Manage the Requests for Change lifecycle and implement approved contract changes • Manage revenue forecasting and expense/cost targets • Improve margins, reduce waste, and recover underperforming accounts through recovery plans • Analyze cost drivers, usage patterns, and customer insights to identify delivery-streamlining opportunities • Lead customer value reviews and translate operational KPIs into strategic advantage • Build account roadmaps and align services with customer goals and growth plans • Monitor usage, customer behavior, and delivery patterns to identify unmet needs and sales opportunities • Act as a trusted advisor and provide industry-specific subject-matter expertise • Lead cross-organization optimization and knowledge-management strategies • Enhance customer engagement processes

🎯 Requirements

• Bachelor or Graduate Degree in Computer Science, Information Technology, Business Administration, or another related discipline, or commensurate work experience or demonstrated competence • Typically 7–9 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field • Fluent English • Other language knowledge is an asset • Strong collaboration, influence, and negotiation skills in cross-functional teams • Ability to manage conflict and complex situations • Ability to apply business acumen and a results-driven attitude • Comfortable working in a remote, virtual environment • Process and methodology focused • Service management certifications such as ITIL or Six Sigma • Proficiency with MS Office • Reporting tools and data management • Analytics skills

🏖️ Benefits

• Equal employment opportunity regardless of protected characteristics • Personal data handled, used, and stored with protection and confidentiality during the selection process and any future employment contract