Ticket Manager

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🕒 April 11

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HR Path

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

HR Path is a global Human Resource leader that supports organizations in every aspect of their HR digital transformation. The company focuses on improving and optimizing HR processes through innovative solutions and technology, ensuring that businesses are equipped to handle modern workforce challenges effectively.

📋 Description

• Receive critical tickets forwarded by the IVR • Check the record of this critical incident in the client's ITSM • Validate the severity (Critical/High) based on impact and urgency • Log the incident in HR Path's ticketing tool • Verify the corresponding SAP module • Contact the on-call consultant responsible, according to the on-call rotation matrix • Record all evidence of notification and ticket updates • Ensure compliance with the first-response SLA

🎯 Requirements

• Experience with Service Desk/NOC • Knowledge of ITIL concepts: Incident, Priority, SLA, and Criticality • Clear and concise communication • Autonomy and self-management • Assertiveness to validate severity • Resilience • Organizational skills • Analytical and detail-oriented

🏖️ Benefits

• A highly stimulating and fulfilling work environment with international development • Rapid career growth with numerous opportunities for development (horizontal & vertical): international mobility, training, and certification • A good work-life balance with telecommuting possibilities • Investment in the development of our employees; quarterly team events, annual seminar etc. • We are Happy at Work certified and continue to listen to our employees.