Customer Success Manager – Small Business

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HSI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2023-11

Education • Enterprise • SaaS

HSI is a comprehensive safety and professional development solutions provider. They offer a range of online and in-person training services including safety training, professional skills development, and industrial skills training. They focus extensively on equipping individuals and organizations with the necessary knowledge to handle safety protocols like CPR, AED, First Aid training, active shooter scenarios, and chemical management. Their services also include the use of AI-driven learning management systems to ensure compliance with safety and environmental regulations, making them a critical partner for industries such as manufacturing, oil and gas, and public safety. Moreover, HSI leverages technology to automate learning processes and integrate safety management systems into daily business operations across a multitude of sectors globally.

📋 Description

• Partner with clients to develop and execute strategies that maximize their ROI • Build lasting relationships with key stakeholders across client organizations • Champion customer needs across HSI teams to drive continuous improvement • Maintain an impressive 95%+ net retention rate through proactive engagement • Drive account growth by identifying and securing expansion opportunities • Share customer insights that shape our product roadmap • Master our suite of solutions to become a trusted technical advisor

🎯 Requirements

• Track record of success in customer-facing roles with revenue responsibility • Experience engaging with senior executives and stakeholders • Strong technical aptitude and ability to master complex solutions • Outstanding communication and presentation abilities • Experience with Salesforce and customer success platforms is a plus • Bachelor's degree or experience in customer success, sales, or account management • Knowledge of EHS and compliance is beneficial but not required

🏖️ Benefits

• Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission) • Comprehensive Benefits: Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being. • Support and Growth Opportunities: Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development. • Learning and Development: Gain unlimited access to HSI's Learning Management System and career training programs. • Remote Work Flexibility: Enjoy the convenience of working from home. • Generous Time-Off Policy: Recharge with our flexible vacation options. • Retirement Savings: Plan for your future with our company match for retirement contributions