Lead Customer Success Manager, Strategic Accounts

🔥 0 minutes ago

🇮🇪 Ireland – Remote

💵 €82.6k - €119.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

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☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Coordinate the post-sale customer experience for strategic accounts • Drive product adoption, remove roadblocks, proactively manage risk, and identify opportunities for new products and services • Oversee a portfolio of 30–40 enterprise-level, high-value accounts focused on retention and growth • Build relationships across customer organizations and develop long-term partnerships • Use strategic thinking, consultative problem-solving, and product knowledge to achieve measurable business outcomes and maximize ROI • Partner with Sales, Marketing, Product, Contract Management, and executive leadership on success plans, growth strategies, and risk mitigation • Create and deliver Executive Business Reviews, presentations, and strategic consultations • Develop adoption roadmaps, identify and remove technical and cultural adoption barriers, and align internal resources with customer initiatives • Travel onsite for strategic consulting engagements, usually around 2–3 times yearly • Demonstrate sustained, significant, and quantifiable impact through program development, team growth, and/or people development

🎯 Requirements

• Business-level English proficiency • Experience working with large organizations (200+ employees) • Experience managing a minimum of $8-10M ARR • Proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management • SaaS platform experience desired but not required • Exceptionally strong communication and relationship-building skills • Ability to multithread across stakeholders and deliver compelling executive-level presentations • Comfortability with navigating change • Project management expertise, including planning and executing strategic initiatives • Experience with risk management, account retention, and renewal strategies • Autonomous, proactive approach to identifying challenges and creatively solving them collaboratively • Experience as a Senior CSM, Senior Account Manager, or in strategic partnerships • Experience working with VP+ or C-suite decision-makers

🏖️ Benefits

• Flexible work arrangement: Dublin office, hybrid, or fully remote • In-person onboarding and events where applicable • Alternative arrangements for candidates with travel limitations or other needs • Accommodation or assistance for candidates with disabilities • Human-reviewed hiring decisions • Global team and office environment

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