Manager, Customer Success Management

🔥 20 minutes ago

🇨🇴 Colombia – Remote

💵 $314.2M - $502.7M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Hire, develop, coach, and lead a team of Lead and Principal Customer Success Managers • Lead a team of 8–10 CSMs serving HubSpot’s highest-paying customers • Coach CSMs on strategies to build durable customer value • Develop team members’ skills and support their career growth • Manage daily team operations, including forecasting, escalations, engagement quality, and timely documentation • Champion diversity, equity, inclusion, and belonging initiatives • Analyze customer and performance data to guide operational and process changes • Contribute to and co-manage segment and organization-wide initiatives • Partner with sales, contract management, technical support and solutions, product, and other teams to improve customer experience, retention, and growth

🎯 Requirements

• Resumes must be submitted in English • Experience working at a marketing, software, management and/or consulting company • 3+ years of experience as a people leader • Proven leadership ability to influence, develop, and empower employees in a fast-paced environment • Successful collaboration with all levels of internal leadership • Experience navigating and resolving customer escalations • Proven success executing growth strategies and exceeding company targets and expectations • Experience leading others through organizational change and gaining commitment • Excellent leadership, organizational, problem-solving, and decision-making skills • Deep understanding of complex organizations • Experience using data to analyze results and make decisions • Ability to communicate effectively in small and large groups • Proven record of championing a positive, high-performance team culture

🏖️ Benefits

• Flexible work arrangement: in-office, hybrid, or remote from Colombia • Disability accommodations and alternative arrangements during the hiring process • Award-winning company culture • AI-supported candidate screening with human hiring decisions

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