Hugo
1001 - 5000 employees
Founded 2017
🤝 B2B
🤖 Artificial Intelligence
🌍 Social Impact
B2B • Artificial Intelligence • Social Impact
Hugo is a business process outsourcing (BPO) company that specializes in digital and AI-powered operations, omnichannel customer support, and trust & safety services for large technology and media companies. Founded in 2017 and employing thousands across Africa and other regions, Hugo focuses on hiring and training university-educated African youth, providing workforce development and career growth through programs like Hugo Academy while delivering enterprise-grade customer experience solutions. The company emphasizes social impact by expanding access to meaningful digital-economy jobs across the continent.
Senior Program Lead, Generative AI Operations
Job not on LinkedIn
🕒 April 16
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Hugo
1001 - 5000 employees
Founded 2017
🤝 B2B
🤖 Artificial Intelligence
🌍 Social Impact
B2B • Artificial Intelligence • Social Impact
Hugo is a business process outsourcing (BPO) company that specializes in digital and AI-powered operations, omnichannel customer support, and trust & safety services for large technology and media companies. Founded in 2017 and employing thousands across Africa and other regions, Hugo focuses on hiring and training university-educated African youth, providing workforce development and career growth through programs like Hugo Academy while delivering enterprise-grade customer experience solutions. The company emphasizes social impact by expanding access to meaningful digital-economy jobs across the continent.
📋 Description
• Lead the end-to-end delivery, scaling, and evolution of Generative AI services • Translate client objectives into executable operating models • Design fast, low-risk pilots that validate quality and workflow complexity • Act as a senior delivery counterpart to client PjMs and product leaders
🎯 Requirements
• 8–12+ years in operations, program leadership, or delivery roles • Significant experience running AI development or AI operations programs • Experience leading distributed, multicultural teams • Strong analytical orientation
🏖️ Benefits
• Competitive salary • Flexible working hours • Professional development opportunities
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