Operations Lead – Digital Systems, AI Operations

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🕒 July 9

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Human Intelligence

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2026

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Human Intelligence is a People Data Platform that unifies and governs enterprise people data from systems like Workday, Lattice, Greenhouse, and more. It provides a secure, compliant layer (the MCP server) that enforces database-level permissions, org-aware row-level security, policy management, RBAC, and audit logging so HR, talent, and exec teams can safely integrate people data with AI tools and deploy agents. The platform centralizes warehousing, ingestion, modeling, shared metrics/definitions, and provides pre-built integrations to enable governed natural-language queries and AI-assisted workflows without exposing unauthorized data.

📋 Description

• Lead operational improvement initiatives across the business. • Design scalable operational frameworks. • Improve cross-functional collaboration. • Standardize business processes. • Increase organizational efficiency. • Support strategic execution. • Document workflows. • Improve SOPs. • Build operational playbooks. • Optimize internal processes. • Improve quality assurance. • Reduce operational complexity. • Leverage AI to improve: • - Documentation • - Meeting management • - Workflow design • - Knowledge management • - Reporting • - Process mapping • - Decision support • - Operational analytics • - Communication • - Continuous improvement • Collaborate closely with: • - Executive Leadership • - HR • - Product • - Marketing • - Sales • - Partnerships • - Customer Success • - Engineering • - Automation • - Finance to ensure operational excellence across the organization. • Monitor KPIs. • Identify bottlenecks. • Improve operational visibility. • Support resource planning. • Drive accountability. • Continuously improve business performance. • Build better systems. • Improve documentation. • Increase automation. • Strengthen AI adoption. • Reduce manual work. • Scale operational excellence.

🎯 Requirements

• 7+ years of experience in Operations, Business Operations, Operational Excellence, Program Management, COO support, or Business Transformation. • Strong experience designing and improving operational systems. • Experience leading cross-functional initiatives. • Excellent written and verbal English communication skills. • Outstanding organizational and planning capability. • Strong analytical and commercial thinking. • Experience documenting processes and building operational frameworks. • Exceptional attention to detail. • Ability to work independently within a fully remote environment. • AI-First Operations Experience We're specifically looking for someone who actively embraces AI throughout operational leadership. Experience using AI for: • - SOP creation • - Process mapping • - Documentation • - Reporting • - Meeting management • - Workflow optimization • - Knowledge management • - Business analysis • - KPI reporting • - Operational planning will be highly regarded. • Experience using ChatGPT and modern AI productivity platforms is expected. • Preferred Qualifications Experience in one or more of the following areas will be highly regarded: • - Business Operations • - HealthTech • - Education technology • - SaaS • - Automation • - No-code platforms • - Digital transformation • - ClickUp • - GoHighLevel • - Business Intelligence • - Quality Management • - Continuous Improvement • - ISO-style process management.

🏖️ Benefits

• Employment Type: Independent Contractor • Location: Fully Remote • Monthly Base Compensation USD $1,000–$1,500 per month, depending on your operational leadership experience, AI capability, strategic thinking, and overall alignment with the role. • Performance Incentives In addition to your monthly retainer, you'll be eligible for monthly performance incentives, based on measurable contribution, including: • - Operational efficiency improvements • - AI implementation success • - Process optimization • - KPI achievement • - Cross-functional leadership • - Documentation quality • - Automation improvements • - Strategic initiatives • - Overall business impact • Compensation reviews are conducted following successful completion of the probationary period and are based on sustained performance, leadership, increased responsibility, and measurable business outcomes. • Help build one of the world's most AI-first organizations. • Work directly with executive leadership. • Influence every department across the business. • Design systems that genuinely improve people's lives. • Access cutting-edge AI tools and operational technologies. • Enjoy meaningful ownership and autonomy. • Work remotely with flexibility and an outcome-focused culture. • Grow into increasingly senior operational leadership opportunities. • Outstanding operational leaders become business leaders.