AVP, Implementation and Service Delivery

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🔥 2 minutes ago

🌵 Arizona, Florida, +2 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $168k - $231k / year

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Responsible for the daily activities across multiple pharmacy function areas that supports new client implementations and delivery upon service level agreements and performance metrics. • Responsible for end‑to‑end ownership of operational delivery, spanning both bringing work live (Implementation) and running and sustaining services (Service Delivery). • Ensures operational strategies are aligned, transitions are seamless, and services are delivered reliably, compliantly, and at scale, while balancing growth, risk, cost, and customer outcomes.

🎯 Requirements

• Bachelor's Degree • 5 or more years of management experience over a large metric-intensive operational unit • Deep understanding of both implementation and service delivery models matrixed organization • Experience managing large, complex, regulated operations • Ability to influence and align cross-functional leaders • Demonstrated capability with coaching and developing associates formally and informally • Ability to monitor and recommend improvements • Prior demonstrated experience with project management, process improvement or process design within large scale complex organizations • Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Project and Visio • Ability to manage multiple tasks and deadlines with attention to detail • Effective communication skills; ability to speak with line associates and deliver presentations to senior leaders of Humana • Demonstrated problem solving skills; ability to give direction and make sound business decisions • Experience with Department Budget oversight • Track record of driving operational improvements that support business strategy • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

🏖️ Benefits

• Health benefits effective day 1 • Paid time off, holidays, volunteer time and jury duty pay • Recognition pay • 401(k) retirement savings plan with employer match • Tuition assistance • Scholarships for eligible dependents • Parental and caregiver leave • Employee charity matching program • Network Resource Groups (NRGs) • Career development opportunities