Telephonic Care Coach

🕒 6 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $53.7k - $72.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Coach

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Assess and evaluate member's needs and requirements to achieve and/or maintain optimal wellness state • Guide members/families toward and facilitate interaction with resources appropriate for care and wellbeing • Employ a variety of strategies, approaches and techniques to manage a member's health issues • Identify and resolve barriers that hinder effective care • Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through assessments, data, conversations with member, and active care planning • Understand work area professional concepts/standards, regulations, strategies and operating standards • Make decisions regarding own work approach/priorities, and follow direction • Follow established guidelines/procedures • Provide care telephonically and ensure effective progress of the patients

🎯 Requirements

• Bachelor’s degree in a health or social service-related field or LPN licensure in Illinois • 2 or more years of relevant/ case management experience • Experience utilizing Microsoft Word, Excel and Outlook • Experience with electronic information applications/software programs • Exceptional verbal/written communication and interpersonal skills • Bilingual English/Spanish /Polish/Arabic (preferred) • Certified Case Manager (CCM) (preferred) • Master’s degree in a health or social service-related field (preferred) • Prior experience with Medicare & Medicaid recipients (preferred) • Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems (preferred) • Experience with health promotion, coaching and wellness (preferred) • Knowledge of community health and social service agencies and additional community resources (preferred) • Experience with case management, discharge planning and patient education for adult acute care (preferred) • Preferred residing in IL (preferred)

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Volunteer time off • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Many other opportunities