Customer Service, Sales Administration Assistant

🔥 11 minutes ago

🇵🇭 Philippines – Remote

💵 $1.8k - $2.2k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Serve as the primary first point of contact for incoming customer and business calls during agreed Australian business-hour coverage using the company’s VoIP softphone • Answer customer enquiries, take telephone orders, transfer calls, record messages and complete callbacks • Assist with product enquiries, stock availability, customer-specific prices, order status, invoices, freight and delivery information • Handle complaints and escalate complex matters promptly • Maintain accurate notes of calls, customer requests and follow-up actions • Make proactive outbound calls to existing customers to maintain relationships, encourage repeat orders and introduce relevant products • Follow up inactive customers, quotations, brochures, samples, previous enquiries and outstanding orders • Identify upselling and cross-selling opportunities in a helpful, consultative manner • Follow up new prospects supplied by the external telemarketing agency • Introduce the company and relevant product ranges, confirm buyer needs and arrange catalogues, samples and quotations • Log call outcomes, objections, promised actions and next-contact dates • Escalate high-value opportunities, complex negotiations and non-standard pricing matters to the Australian sales team • Prepare and process customer sales orders and invoices using MYOB • Check customer details, product codes, quantities, prices, discounts, GST and freight charges • Maintain MYOB customer, accounting and transaction records and supporting files • Assist with payment allocation, basic account reconciliation and accounts receivable follow-ups • Provide general administrative support, process telephone, email and online orders, and respond to customer and supplier emails • Use Microsoft Outlook, Excel, Word and Microsoft 365 for correspondence, documents, records and reporting • Conduct Google and online research and verify operational information • Collaborate with the administration and sales teams, take ownership of assigned tasks and communicate status or issues promptly • Apply approved AI tools appropriately for email, research, summaries and Excel assistance while protecting confidential information and reviewing AI-generated work

🎯 Requirements

• Philippines-based candidate • Minimum 2–3 years’ experience in customer service, sales administration, order processing, accounts administration or a closely related role • Strong telephone and customer-service skills and an excellent command of spoken and written English • Proven experience handling inbound calls and making outbound customer follow-up calls • Ability to build rapport and recommend appropriate products • Proven, hands-on MYOB invoicing experience is favourable, together with good basic bookkeeping and accounting knowledge • Willingness to complete a practical MYOB invoicing test and live inbound/outbound customer call role-play during recruitment • Excellent numerical skills and strong attention to detail, especially with invoices, orders, prices, GST and freight • Excellent Microsoft Outlook skills and strong competence with Excel, Word and Microsoft 365 • Good common sense, independent problem-solving and organisational skills • Ability to manage several responsibilities while keeping incoming phone calls as the immediate priority • Professional customer email skills and sound Google research ability • Ability to work independently and consistently in a remote environment • Ability to communicate issues early and maintain strict confidentiality • Highly organised and able to manage repetitive tasks consistently and accurately • Ability to follow procedures while knowing when to ask questions • Disclose any existing ongoing roles or client work • Reflect this engagement on LinkedIn, clearly marked as “Independent Contractor”

🏖️ Benefits

• 100% remote work from home • Flexible time management as an independent contractor, while aligning with AU business hours • Training regarding the company’s approved use of AI • Independent Contractor Agreement engagement