Customer Support Representative – Contract

Job not on LinkedIn

🔥 40 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Search

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💰 Debt financing on 2017-06

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 14 different specialisms and operating from 13 offices nationwide.

📋 Description

• Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time • Investigate and troubleshoot complex technical platform inquiries before escalation • Educate clients on platform self-service tools and features • Maintain operational performance standards, including managing 8 or fewer open tickets concurrently and performing daily quality checks • Identify inquiry trends and propose 1 to 2 process improvement ideas monthly • Collaborate with team members and cross-functional technical teams • Share audience insights and escalate unresolved issues when necessary • Serve as a customer advocate and deliver exceptional service

🎯 Requirements

• Bachelor’s degree in Business Administration or a relevant discipline • At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role • Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone • Ability to quickly learn new digital platforms, CRM systems, and ticketing software • Investigative mindset and strong problem-solving skills • Ability to thrive independently in a fast-paced environment • Hands-on experience using HubSpot ticketing software or similar CRM tools is a bonus • Must be a Philippine citizen • Applications must be submitted in English

🏖️ Benefits

• Government-mandated benefits • Work-From-Home or Work-On-Site Option • Welcome Gift Packs • Continuous professional development • Supportive, fast-paced, and inclusive company culture • Trust and autonomy