Customer Happiness Agent

Job not on LinkedIn

🔥 20 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Showpo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

📣 Marketing

📦 Logistics

🛍️ eCommerce

Marketing • Logistics • eCommerce

Showpo is an online fashion retailer that offers a wide range of clothing, accessories, and footwear for women. Based primarily in Australia, Showpo caters to a global audience with pricing in multiple currencies including USD, AUD, NZD, EUR, and GBP. The company features a vast collection of trendy items such as dresses, tops, pants, shoes, and bridal wear. Customers benefit from easy returns, free shipping on orders over $100, and payment options like Afterpay and Klarna. Showpo has a strong presence on social media, boasting over 2 million followers and numerous five-star reviews, and promotes its products through its website and mobile app.

📋 Description

• Handle customer enquiries across chat, phones, social media, and email in a timely manner • Maintain high customer satisfaction across all channels • Escalate time-sensitive orders appropriately and relay relevant information clearly • Continuously develop and improve customer service levels • Maintain Google spreadsheets with warehouse personnel to monitor service levels • Work effectively as part of a team to put the customer first • Serve as the contact for customer enquiries and feedback • Ensure quality control and resolve delivery enquiries • Gather customer feedback and represent the voice of the customer

🎯 Requirements

• 1+ year experience in delivering awesome customer experience results • Perfect written and verbal communication skills; English needs to be exceptional • Ability to adapt to the Showpo TOV within the business and towards customers • Adaptable, flexible and able to work autonomously and unsupervised • Typing speed > 60 words per minute • Experience in online retail, e-commerce, and CRM platforms; Showpo uses Zendesk