Member Success Manager / Customer Success Specialist

🔥 2 minutes ago

🇵🇭 Philippines – Remote

💵 A$1.8k - A$2.5k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Manage the shared customer support inbox and respond to member enquiries • Resolve account access issues, payment enquiries, booking changes, scheduling concerns, and general platform support requests • Support coaches with platform navigation, onboarding, offboarding, scheduling, and operational questions • Deliver an exceptional customer experience while maintaining high service standards • Identify recurring platform issues and convert them into structured development tickets • Document bugs, reproduce issues, and verify completed fixes with the development team • Test platform improvements before release and communicate updates to members and coaches • Recommend enhancements to workflows, platform functionality, and customer communications • Process phone reception submissions in the support inbox • Call members when an outbound call is more efficient than email • Maintain tidy GoHighLevel CRM records, including tags and pipeline stages • Maintain internal documentation and knowledge bases using Notion • Coordinate onboarding and offboarding processes for coaches and team members • Support employer onboarding projects and operational rollouts • Improve processes, documentation, automation, and operational efficiency • Use AI tools to improve productivity, communication quality, and workflow efficiency

🎯 Requirements

• 2–4 years of experience in Customer Success, Customer Support, Operations, or a similar client-facing role • Previous experience supporting SaaS platforms or technology-enabled businesses • Hands-on experience using customer support platforms such as Front or similar shared inbox software • Experience working with CRMs such as GoHighLevel, HubSpot, Salesforce, or similar platforms • Familiarity with issue tracking tools such as Linear, Jira, ClickUp, or equivalent • Strong written and verbal English communication skills with a confident phone manner • Excellent problem-solving and critical thinking abilities • Ability to write clear, structured bug reports and communicate effectively with technical teams • Strong organisational skills with the ability to manage multiple priorities simultaneously • Comfortable working independently within a remote environment • Close attention to detail and strong documentation habits • Demonstrated experience using AI tools such as ChatGPT, Claude, or similar as part of daily workflows • Experience with Notion for documentation and knowledge management is strongly preferred • Experience performing light QA testing or software troubleshooting is nice to have • Exposure to fintech, coaching, education, or digital platform businesses is nice to have • Experience supporting Australian, UK, or US customers is nice to have • Understanding of customer journey mapping and customer experience improvement is nice to have • Interest in financial wellbeing, coaching, or personal development is nice to have • Must disclose any existing ongoing roles or client work • Must reflect this engagement on LinkedIn profile, clearly marked as “Independent Contractor”

🏖️ Benefits

• 100% remote work from home • Flexibility in how you manage your time as an independent contractor • Alignment with AU business hours for collaboration • Direct engagement by the client as an independent contractor