Operations Support Coordinator

🔥 2 minutes ago

🇵🇭 Philippines – Remote

💵 A$1.2k - A$1.5k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Manage the Operations support desk inbox and ticketing system as the single point of entry for site enquiries • Triage requests by category and priority, resolving straightforward requests using FAQs, knowledge sheets, or published policy • Apply precedent decisions to repeat requests and escalate new or complex requests to the Head of Operations • Route requests to the appropriate Support Office Help Desk and track them through resolution • Track response-time performance and prepare reporting for Quarterly Business Reviews • Maintain the Precedent Log, review monthly request trends, and draft FAQ updates • Produce monthly reports on repeat requests and emerging network issues • Track audit schedules and results and follow up outstanding site actions • Provide administrative and executive support to the Head of Operations • Prepare meeting packs, agendas, minutes, follow-up actions, presentations, and documents to brand standards • Maintain operational calendars, action registers, and project timelines • Collaborate with Franchise Partners, Venue Leaders, and Support Office departments

🎯 Requirements

• Philippines-based candidates • Experience in operations coordination, project coordination or business administration • Experience with a ticketing or help desk system such as FreshDesk or Zendesk is highly regarded • Hospitality, retail, franchise, or multi-site experience is highly regarded • Advanced Microsoft Office skills, particularly Excel and PowerPoint • Strong written English for clear, professional communication with venue owners and leaders • Strong analytical, communication and problem-solving skills • Sound judgement on when to resolve, route, or escalate requests • Experience working with multiple stakeholders across geographically dispersed locations • Strong organisational and time management skills • Highly organised, proactive and able to manage multiple priorities in a fast-paced environment • Must disclose any existing ongoing roles or client work • Must reflect this engagement on LinkedIn as “Independent Contractor”

🏖️ Benefits

• 100% remote work from home • Flexibility in how you manage your time as an independent contractor • Work aligned with AU business hours for collaboration