Junior CS Analyst – Customer Success

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🕒 April 1

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HUPDATA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

HUPDATA is a Brazilian AI and data analytics company that builds and deploys AI platforms and services to help businesses turn data into actionable insights. They offer a proprietary AI platform (Simon. AI), generative AI solutions, analytics and data science engineering, automation, and KNIME-based deployments, along with training and workshops to upskill clients. HupData works primarily with enterprise customers across healthcare, finance, energy, retail and other industries to deliver production-ready AI, predictive models, anomaly detection, and data-driven decision support.

📋 Description

• Build consultative relationships and serve as a strategic reference for the use of our platform. • Map customer pain points and needs, converting requests into clear action plans with internal teams. • Proactively monitor the customer journey, anticipate risks and identify growth opportunities. • Analyze data, prioritize requests by impact/urgency, and organize information for decision-making. • Continuously improve the service through structured feedback from the customer base. • Participate in pre-sales: take part in technical sales meetings to understand needs and support proposal development. • Deliver trainings, workshops, and webinars on the platform and best practices.

🎯 Requirements

• Organization and multitasking: ability to manage multiple demands simultaneously and efficiently. • Exceptional communication (verbal and written), with the ability to articulate solutions and influence teams. • Experience in sales, customer success (CS), support, or post-sales. • Advanced proficiency in spreadsheets for data analysis and tracking. • Proactivity and ownership mindset: commitment to delivering outcomes that generate tangible value for the customer. • Analytical mindset: ability to interpret expectations and translate them into practical actions. • Plus: conversational English.

🏖️ Benefits

• Salary advance • Health insurance • Dental insurance • Childcare allowance • Bonus • Flexible hours • Life insurance • Meal allowance • Transportation allowance • Profit-sharing (PLR)