Technical Service Representative II – Small Engine Repair, Bilingual

🕒 March 3

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Husqvarna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1689

🔧 Hardware

Hardware • Engineering • Consumer Electronics

Husqvarna Group is a global leader in outdoor power products, innovative user-centered solutions, and sustainable practices. With a rich history of over 300 years, they operate through divisions such as Husqvarna Forest & Garden, Gardena, and Husqvarna Construction. The company is committed to reducing environmental impact and fostering innovation, as evidenced by initiatives like Sustainovate. They aim to deliver sustainable value by developing low-carbon solutions and circular innovations, serving millions of customers worldwide. Husqvarna is proactive in investor relations, emphasizing accurate and timely financial reporting.

📋 Description

• Provide Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products • Respond to technical questions from internal and external customers via telephone, email, chat, or customer generated incidents into CRM • Troubleshoot, Diagnose and Evaluate individual case information to provide Repair Support, determine if issue is Warrantable, provide Policy Adjustment, and provide Good Will Warranty • Record details of cases in CRM and actions taken • Provide input to manufacturing and engineering departments with field obtained information • Assist dealers & internal team members with warranty processing and questionable component failure analysis and technical questions • Effectively communicate escalations to TSR3 representatives • Provide general customer service functions as required

🎯 Requirements

• Exceptional knowledge of Outdoor Power Products and applications • Exceptional oral and interpersonal skills • Ability to verbally communicate information clearly and concisely ensuring customers’ comprehension • Bilingual in French and English • Developed computer navigational and organizational skills • Can pass typing accuracy test with 25 wpm or more • Basic/Entry level capability of MS Office (word, excel, outlook) • Experience utilizing and applying customer service skills: Importance of the customer and need to build relationships; Solving basic routine issues; Understanding when to escalate issues; Applying existing solutions to meet customer needs; Handling simple conflicts and work with difficult customers by reading customer’s tones, picking up on key words

🏖️ Benefits

• Health insurance • Professional development • Flexible work arrangements