Account Manager – E-commerce

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns focused on driving conversions and sales • Manage and oversee client-agency relationships • Develop and execute marketing strategies involving email campaigns, SMS campaigns, pop-ups, and flows • Lead teams of Copywriters, Designers, and Account Managers’ Associates • Outline campaign calendars, brief new campaigns, delegate creative work, and oversee timely delivery • Build and maintain strong client relationships and manage client needs and expectations • Monitor campaign performance and improve email marketing results • Collaborate with team members to respond promptly to client requests • Lead and attend regular client meetings • Collect and analyze consumer demographic and trend data, set weekly goals, and identify optimization opportunities • Report on email campaign performance, including revenue, best-performing campaigns, A/B testing results, and optimization measures • Work with the Service Department to maintain standards and meet client KPIs • Manage client churn and implement retention strategies • Troubleshoot client satisfaction and campaign performance issues • Act as liaison between clients and cross-functional teams for new services and products • Identify opportunities to expand services and create targeted upselling campaigns • Research industry best practices and present findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director • Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director

🎯 Requirements

• At least 12 months of experience working in a digital marketing role • At least 6 months of working experience in email marketing • Proven track record of achieving success in a leadership role, especially leading a team of creatives to deliver quality client work • Ability to work independently without compromising work standards • High accountability, responsiveness, and ability to meet deadlines • Problem-solving, critical thinking, and analytical skills • Growth and results-driven mindset; ability to handle and implement constructive criticism • Excellent interpersonal skills for communicating with clients and marketing professionals • Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency • Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite • Availability and responsiveness during office hours, Mondays to Fridays between 3-6 PM BCN time • Ability to consistently work 30-35 hours per week, approximately 140 hours per month • Stable internet connection, laptop or PC, and ability to attend virtual video conferences • Excellent verbal and written communication skills in English; fluency in English required • Openness to receiving and giving feedback constructively • Remote work experience, account management experience, agency experience, email marketing, e-commerce, or Klaviyo knowledge are advantages or pluses

🏖️ Benefits

• Fixed-rate monthly salary paid in USD • Trial-and-adaptation period paid at full rate • Regular performance reviews every 9-12 months, with the first one after 3-6 months • Re-evaluation of the role and workload after 6-12 months