Account Manager – E-commerce

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales • Manage the client-agency relationship and maintain productive communication and trust with assigned clients • Develop and execute email, SMS, pop-up, and flow marketing strategies, managing approximately 40 unique campaigns per month • Lead Copywriters, Designers, and Account Managers’ Associates to ensure smooth campaign execution • Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery • Monitor campaign performance and improve email marketing results • Respond promptly to client requests and troubleshoot client satisfaction or campaign-performance issues • Lead and attend regular client meetings and maintain continuous client contact • Collect and analyze consumer demographic and trend data to guide marketing decisions and set weekly goals • Report on email campaign performance, including revenue, best-performing campaigns, A/B testing results, and optimization measures • Collaborate with the Service Department and cross-functional teams to meet client KPIs and implement new services and products • Manage client expectations and implement strategies to reduce client churn • Identify opportunities to expand services, create targeted upsell campaigns, and present service offers to clients • Research industry best practices and present findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director • Assist with internal service-related needs and participate in Account Managers’ group calls, training, and skill-building sessions • Report directly to the Account Managers’ Leads, the Head of Account Managers, and the Service Director

🎯 Requirements

• At least 12 months of experience working in a digital marketing role • At least 6 months of working experience in an email marketing field • Proven track record of achieving success in a leadership role, especially leading a team of creatives to deliver quality client work • Ability to work independently without compromising work standards • High accountability, responsiveness, and ability to meet deadlines • Problem-solving, critical-thinking, and analytical skills • Growth and results-driven mindset; ability to handle and implement constructive criticism • Excellent interpersonal, verbal, and written communication skills • Ability to learn and adapt quickly • Excellent time management, focus, productivity, and efficiency • Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite • Availability and responsiveness during Mondays to Fridays, 3–6 PM BCN time • Ability to consistently work 30–35 hours per week (approximately 140 hours per month) • Stable internet connection and a laptop or PC; ability to attend virtual video conferences • Fluency in English • Openness to receiving and productively giving feedback and constructive criticism • Remote work, account management, agency, email marketing, e-commerce, or Klaviyo experience is advantageous or a plus

🏖️ Benefits

• Fixed-rate monthly salary paid in USD • First two months paid at full rate during the trial-and-adaptation period • Regular performance reviews every 9–12 months, with the first after 3–6 months • Re-evaluation of the role and workload after 6–12 months