Account Manager – Laboratory Services

🔥 17 minutes ago

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Act as the primary point of contact for a portfolio of clients, managing expectations and laboratory timelines with precision. • Own the commercial health of your accounts, including responsibility for renewals, retention, and Net Revenue Retention (NRR). • Proactively identify opportunities for cross-selling and account expansion by understanding client needs and technical requirements. • Coordinate multiple active projects simultaneously, ensuring seamless communication between the client and the internal technical team. • Handle account escalations with empathy and professionalism, resolving issues while maintaining the long-term integrity of the partnership. • Maintain meticulous records within HubSpot to track client interactions, project status, and revenue forecasts. • Monitor key performance indicators such as reorder rates, logo churn, and client satisfaction scores.

🎯 Requirements

• 3+ years of experience in Account Management, Client Success, or Client Relationship Management. • Proven track record in a technical, scientific, or highly regulated B2B services environment (e.g., Clinical, Engineering, or Complex Manufacturing). • Demonstrated experience with commercial accountability, specifically in managing renewals or driving account growth. • High proficiency in HubSpot for managing pipelines and client data. • Exceptional written and verbal English communication skills, with the ability to explain complex concepts accurately. • Strong organizational skills and the ability to manage multiple concurrent projects without sacrificing quality. • Professional stability and a proactive approach to problem-solving and client retention. • Willingness to work US Central Time (CT) hours with a minimum 7-hour overlap between 8:00 AM–5:00 PM CT. • Nice-to-Haves • Direct experience in Life Sciences, CRO/CDMO, or laboratory services. • Previous experience using LIMS (Laboratory Information Management Systems) or sample-tracking software. • Experience managing enterprise-level or multi-site accounts with complex decision-making chains. • Background in managing scientific services or high-stakes technical projects.

🏖️ Benefits

• 💻 Fully Remote: Work from anywhere with international teams • 🤝 Peer Community: Connect with high-performing sales professionals in our network • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement • 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals