Customer Success Manager – Account Manager

🕒 April 17

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services. • Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product. • Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement. • Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction. • Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates. • Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights. • Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction.

🎯 Requirements

• Experience: 1+ years in Customer Success, Account Management, or Client Support roles. • Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries. • Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems. • Fluent in English: Strong verbal and written communication skills. • Remote-Ready: A reliable laptop and stable internet connection are required.

🏖️ Benefits

• 💰 Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. Starting base starts at 25,000 ZAR - 60,000 ZAR • 🌎 Work from Anywhere: Enjoy the flexibility of remote work. • 🚀 Exclusive Access: Connect with top-tier employers globally. • 🤝 Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.