Customer Success Specialist – SaaS

🔥 5 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Respond to new trial signups within 5 minutes to ensure immediate engagement • Manage a high-volume outbound schedule, performing 30+ calls daily to trial users and inactive accounts • Own the onboarding funnel by scheduling at least 4 training sessions and completing 2+ live sessions daily • Guide new users through platform setup within their first 72 hours to ensure long-term retention • Proactively monitor account health to identify and intervene with at-risk users before they churn • Maintain perfect CRM hygiene by logging every interaction and update within HubSpot • Actively drive accounts toward activation and expansion while collecting daily customer testimonials

🎯 Requirements

• Proven experience in a high-volume outbound calling environment (30+ calls/day) • Previous experience in Customer Success, SaaS onboarding, or Sales Development (SDR) • A "speed-to-action" mindset with the ability to work independently without micromanagement • Exceptional discipline in CRM management (HubSpot experience is a significant advantage) • Ability to troubleshoot technical software issues and guide non-technical users through setup • Availability to work during US Pacific Standard Time (PST) hours • 3+ years of experience in a B2B SaaS environment • Demonstrated track record of managing and converting trial users to paid accounts • Familiarity with the restoration industry or franchise models (e.g., SERVPRO)

🏖️ Benefits

• Competitive compensation with room for growth • Performance-based bonuses linked to client retention, account growth, and referrals • Join a fast-growing company focused on delivering measurable results and exceptional client experiences • Continuous development through professional mentorship

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