Travel Industry Partnerships Manager – Americas

🕒 April 8

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Hyatt

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛒 Retail

B2C • Retail • Hospitality

Hyatt is a global hospitality company that operates a range of hotels, resorts, and vacation properties. Known for its commitment to providing exceptional guest experiences, Hyatt offers various accommodation options, from luxury to more affordable stays. The company also focuses on sustainability and community engagement, ensuring responsible business practices in the hospitality sector.

📋 Description

• Act as the primary relationship owner for priority US distribution partners, working closely with partner business development and sales teams to drive adoption, engagement, and sustained growth. • Build, manage, and grow relationships with US travel advisors, positioning Mr & Mrs Smith as a preferred luxury accommodation partner. • Represent the Mr & Mrs Smith brand externally across the US advisor community, including at industry events, training sessions, and partner forums. • Operate as a trusted commercial partner to advisors, supporting them to maximise performance and long-term value. • Support the successful onboarding and activation of Mr & Mrs Smith across advisor channels, ensuring advisors are fully enabled and confident from day one. • Identify opportunities to optimise distribution, product positioning, and sales strategies across partner channels. • Use partner insight and market feedback to inform priorities and unlock incremental growth opportunities within the US advisor ecosystem. • Lead the optimisation of the Mr & Mrs Smith hotel portfolio across advisor-facing distribution channels, ensuring the right properties are available through the right routes to meet advisor demand and commercial objectives. • Partner with hotel partnerships, curation, and distribution teams to shape portfolio strategy, balancing reach and performance while continuously refining the portfolio based on market insight and advisor feedback. • Act as the internal subject-matter expert on advisor-facing distribution systems, bringing perspective on how tools such as GDS are used by US travel advisors. • Support the business in evaluating the role these channels play within Mr & Mrs Smith’s broader distribution strategy, balancing advisor needs, commercial trade-offs, and operational readiness. • Partner cross-functionally with technology, hotel partnerships, distribution, and operations teams to ensure the business is prepared to support advisors across emerging or evolving channels. • Develop scalable training, sales materials, and enablement approaches that can be adapted across multiple advisor-facing platforms as the channel evolves. • Track and report on channel performance, advisor engagement, and commercial outcomes. • Provide clear, actionable insights to senior stakeholders, highlighting wins, challenges, and growth opportunities. • Use data and partner feedback to continuously refine strategy and execution.

🎯 Requirements

• Senior-level partnerships, account management, or commercial background within the travel industry, ideally with exposure to US travel advisors or agency networks and B2B distribution channels. • Commercial ownership of partner-led distribution, with responsibility for revenue growth, partner performance, and long-term value creation. • Experience working with travel advisor distribution systems (e.g., GDS or similar platforms), with an understanding of advisor workflows, enablement, and adoption from a partnerships or commercial perspective. • Regular external representation of a brand to senior stakeholders, including sales pitching, training delivery, and commercial presentations. • Comfortable owning complex initiatives end-to-end, operating independently from planning through to execution, and using performance data and KPIs to inform decision-making. • Excellent communication, negotiation, and relationship management skills, with confidence in influencing senior external partners. • Comfortable operating as a senior individual contributor, without direct reports, while working cross-functionally across the business. • Highly organised and self-motivated, with the ability to manage a fast-paced, remote workload. • Willingness and ability to travel within the US and internationally as required. • Passion for boutique hotels, luxury travel, and experiential hospitality. • Clean driving license.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities