Hyatt
10,000+ employees
👥 B2C
🛒 Retail
B2C • Retail • Hospitality
Hyatt is a global hospitality company that operates a range of hotels, resorts, and vacation properties. Known for its commitment to providing exceptional guest experiences, Hyatt offers various accommodation options, from luxury to more affordable stays. The company also focuses on sustainability and community engagement, ensuring responsible business practices in the hospitality sector.
VP Franchise Operations – Owner Relations, Americas Classics & Luxury Portfolio
🕒 April 2
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Hyatt
10,000+ employees
👥 B2C
🛒 Retail
B2C • Retail • Hospitality
Hyatt is a global hospitality company that operates a range of hotels, resorts, and vacation properties. Known for its commitment to providing exceptional guest experiences, Hyatt offers various accommodation options, from luxury to more affordable stays. The company also focuses on sustainability and community engagement, ensuring responsible business practices in the hospitality sector.
📋 Description
• Lead and inspire the Franchise Performance Leads team to partner with owners and operators to drive mutual success. • Drive financial performance including top-line sales, revenue management, brand contribution, and efficiency initiatives. • Ensure guest service performance metrics are centered on portfolio health: cleanliness, working order, and customer service. • Advance adherence to brand standards through execution of Hyatt’s accountability programs. • Interface and coordinate with Brand Portfolio Leaders, Managed Field Operations, Americas Performance Hub, Finance, and Design and Construction departments to meet timelines and criteria. • Oversee the screening approval process for new Franchise Operators. • Support Training initiatives with a focus on training compliance to ensure brand protection. • Involvement at a strategic level in all areas of Information Technology implementations current and ongoing in the brands. • Oversee implementation of changes and updates to all areas in Food & Beverage. • Collaborate with brand support on hotel openings and ongoing items and opportunities. • Responsible for management of procurement vendors and new/existing contractors. • Ensure fluent knowledge and implementation of Classics and Luxury Portfolio Standards and Operational Procedures. • Demonstrate a commitment to Hyatt’s core values.
🎯 Requirements
• Deep financial background with the ability to analyze and assess both portfolio and hotel -level data • 5+ years of Full-Service Hotel General Manager and/or corporate leadership experience in the Hospitality Segment • Prior experience with contract execution, project management, and facility planning required • Bachelor’s Degree in Hotel & Restaurant Management or Business preferred • Excel, Word, PowerPoint, Microsoft Outlook • Knowledge of AI Tools and Capabilities • Instructional programs, SharePoint, Project Management
🏖️ Benefits
• Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption • Paid Time Off, Medical, Dental, Vision, 401K with company match
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