Customer Success Manager

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Drive customer retention and growth throughout the customer lifecycle, from contract signature through renewal and expansion • Understand customer business objectives and design Success Plans with clear objectives reviewed monthly • Identify and mitigate customer risk through early intervention • Develop and execute Save Plans with account and leadership teams to protect ARR and mitigate churn • Deliver business reviews with cross-functional departments • Advocate for customer product feature priorities and feedback with the product team • Cultivate customer advocates who share success stories at events and beyond • Partner with customer care and technical account management teams to prevent and manage critical escalations • Keep leadership informed and mobilize internal resources • Represent the customer voice to inform support, marketing, sales, services, partner, and product strategy • Serve as the primary point of contact for customers post-implementation across Latin America, with primary focus on the Colombia customer portfolio

🎯 Requirements

• Bachelor's degree or equivalent experience • Minimum of 2 years of experience as a Customer Success Manager • Fluency in Spanish required • Strong oral and written communication skills and professional discretion and tact • Strong organizational, multitasking, and time management skills • Ability to work independently in a geographically distributed regional environment • Strong business and technology acumen • Demonstrated knowledge of company software and technology • Experience with ERP, CRM, or ECM solutions required • Ability to influence, motivate, and mobilize team members and business partners • Up to 25% travel time required • Proven experience managing enterprise-level customer portfolios within complex, multi-stakeholder environments • Experience in the financial services or banking sector is desirable • Familiarity with the Latin American market • Portuguese proficiency is a plus • Ability to establish rapport, build trust, and gain consensus across diverse, geographically distributed teams • Ability to manage projects to completion with minimal oversight

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and giving campaigns supporting community organizations