Senior Cloud Specialist – Incident and Change Management

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

✨ Change Management

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Lead critical incident response operations, assess incidents, define priorities, and implement incident action plans • Ensure timely and accurate stakeholder notifications throughout the P1 incident lifecycle • Control escalations and engage appropriate individuals and teams to accelerate resolution • Handle escalations during active incidents and ensure proper shift handovers across multiple shifts • Maintain internal records throughout the incident lifecycle • Provide inputs to Problem Management for Root Cause Analysis when necessary • Own organizational change management processes • Develop, maintain, and enforce change management policies, standards, and procedures • Collaborate with IT, Operations, and business stakeholders to evaluate, authorize, and monitor change requests • Track change metrics, generate reports, and continuously improve the change management process • Provide guidance and training on change management practices

🎯 Requirements

• Bachelor's degree • Demonstrated experience in change management process ownership, including developing and enforcing policies, standards, and procedures • Strong leadership, decision-making, and problem-solving skills • Ability to manage multiple priorities and perform effectively under pressure • Excellent communication and interpersonal skills • Practical experience with Service Management tools and methodologies • Experience with Microsoft operating systems and products • Experience in escalation and risk management within complex, fast-paced operational environments • Ability to influence, motivate, and mobilize team members and business partners • Strong business and technology acumen • Ability to develop and deliver presentations to diverse audiences • Commitment to integrity, professionalism, and forthrightness in a deadline-driven environment

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and community giving campaigns