Customer Service Representative

🕒 May 27

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Hyremote

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hyremote is a remote staffing agency that specializes in curating expert offshore teams to help businesses optimize their workforce and enhance productivity. By focusing on skill fit and carefully vetted candidates, Hyremote provides clients with dedicated and qualified employees at a fraction of the cost. With a commitment to sustaining support, growth, and satisfied employees, Hyremote aims to improve the staffing experience and help businesses thrive in a competitive environment.

📋 Description

• Complete intake for newly enrolled clients by creating CRM profiles, collecting agreements and required documents, uploading files, and scheduling welcome calls. • Conduct welcome calls using a provided script to explain the service, set expectations, gather client background, request documents, and take clear notes for the negotiators and legal team. • Monitor the company inbox, review incoming lender emails, legal threats, lawsuit documents, and client updates, and route each item to the correct department. • Create tasks and notify the appropriate team when follow-up is needed, including legal, negotiator, lawsuit-related, or client service items. • Answer inbound calls from clients, prospects, lenders, and other parties, message the internal team when needed, schedule callbacks, and route information properly. • Use AI tools to clean up notes, summarize calls, and draft clear client communication. • Support both intake and general customer service functions as needed.

🎯 Requirements

• Highly Organized: Able to manage client files, follow-ups, documents, CRM tasks, inbox items, and call notes without letting details fall through the cracks. • Detail-Oriented: Capable of capturing meaningful client background details, including financial hardship, business context, debt situation, lawsuits, and lender activity, and entering it accurately in the CRM. • Strong Phone Presence: Comfortable speaking with clients live, following a script naturally, and making clients feel supported during stressful situations. • Thick-Skinned: Able to stay calm and professional when clients are frustrated, stressed, or difficult. • Tech-Savvy: Comfortable learning a simple custom CRM and leveraging ChatGPT or similar tools for summaries and polished notes. • Warm but Sharp Personality: Empathetic on the phone while still being alert, practical, and able to redirect clients appropriately.

🏖️ Benefits

• 100% work-from-home flexibility • Preset salary growth • Weekly salary payments