Implementation Engineer – Louisiana Territory

Job not on LinkedIn

🕒 May 6

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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i3 Verticals

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏛️ Government

📚 Education

SaaS • Government • Education

i3 Verticals is a software and payments company that delivers integrated, cloud-hosted SaaS solutions for public sector markets, including state and local government agencies, K-12 education, transportation, courts (justice), and utilities. The company combines financial management, payment processing, case management, and industry-specific operational software with 24/7 domestic support, implementation services, and a platform of acquired products to streamline public administration and improve efficiency across government and education organizations.

📋 Description

• Reviews contracts for understanding and adherence to the scope of work • Consults with and partners with internal and external stakeholders to understand customer’s business processes • Confirms environmental requirements and access • Analyzes current state and future state to ensure features and functionality meets scoped requirements • Installs databases and software and configures the solution to meet the customer’s needs • Sets up and conducts solution demonstrations • Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications • Trains and/or assists with client/end-user training • Provides client support during testing, go-live, and post-go-live • Resolves issues/bugs • Migrates solution to production and performs post-production review • Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting • Works with Support to transition customer solutions to the maintenance phase • Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues • Facilitates internal and external meetings • Maintains positive relationships with both internal and external partners • Creates system or implementation process documentation for internal and external stakeholders

🎯 Requirements

• Associate degree in computer/software-related field or 3+ years of software implementation experience • Excellent communication skills with the ability to build collaborative relationships • Ability to work independently and as part of a team • Strong analytical and problem-solving skills • Self-starter • Detail-oriented • Ability to prioritize work and meet deadlines • Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience (preferred) • 3+ years’ experience in a software, training, and implementation environment (preferred) • 1+ years' experience with court projects (preferred)

🏖️ Benefits

• Equal Opportunity Employer