Implementation Specialist

🕒 May 4

🇺🇸 United States – Remote

💵 $26 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Tebra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

☁️ SaaS

💰 Debt Financing on 2022-07

Healthcare Insurance • SaaS • Health

Tebra is a comprehensive technology platform designed to streamline the operations of independent healthcare practices. It provides an all-in-one solution that optimizes practice efficiency by integrating electronic health records, revenue cycle management, and patient scheduling with over 130 healthcare systems. Tebra offers tools for practice growth, patient experience, care delivery, billing and payments, and data insights. The platform helps practices attract more patients, manage their reputation, enhance patient experience, and automate operations while ensuring full security and HIPAA compliance. Tebra is tailored for family medicine, pediatrics, primary care, and psychology specialties, enabling them to deliver better care, get paid faster, and gain deeper insights through data-driven practice management.

📋 Description

• Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period. • Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra. • Deliver world-class customer service; create engaging and energetic momentum with customers. • Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls. • Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc. • Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased. • Identify potential areas of risk if expectations are not aligned, escalate accordingly. • Guide customers through relevant self-paced eLearnings; provide hands-on training as needed by the customer. • Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation. • Effectively collaborate internally to leverage resources to ensure each customer’s success. • Demonstrate exceptional problem solving and ability to navigate customer concerns. • Be a product expert and clearly communicate the value of the Tebra product to address all customer needs. • Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization. • Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle.

🎯 Requirements

• 1-2 years of customer facing experience leading or supporting implementations of software solutions. • Experience specifically in SaaS environments in a project coordinator or customer success role is a plus. • Strong analytical skills, project management or project coordinator background. • Excellent communication skills. • Good negotiation, conflict resolution and influencing skills. • Strong multi-tasking, results oriented skills. • Ability to work in a fast-paced environment.

🏖️ Benefits

• In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.