Product Assurance Analyst

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🕒 May 13

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

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i3 Verticals

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏛️ Government

📚 Education

SaaS • Government • Education

i3 Verticals is a software and payments company that delivers integrated, cloud-hosted SaaS solutions for public sector markets, including state and local government agencies, K-12 education, transportation, courts (justice), and utilities. The company combines financial management, payment processing, case management, and industry-specific operational software with 24/7 domestic support, implementation services, and a platform of acquired products to streamline public administration and improve efficiency across government and education organizations.

📋 Description

• Perform comprehensive testing of new and existing products to ensure they meet user requirements and expectations. • Simulate various user scenarios and workflows to identify potential issues and ensure the product performs optimally in real-world conditions. • Conduct exploratory testing to uncover edge cases and unanticipated user behaviors. • Develop and document detailed test plans, cases, and SQL scripts based on product specifications, user stories, and acceptance criteria. • Execute manual and automated test cases, reporting defects and tracking their resolution. • Collaborate with product owners and developers (Scrum Team) to ensure test cases align with business goals and technical realities. • Participate in product reviews and provide insights into potential areas of improvement from a user perspective. • Continuously monitor and assess product quality throughout the development lifecycle. • Assist in the creation and refinement of product documentation, ensuring it accurately reflects the product’s functionality and user experience. • Work closely with product owners, developers, designers, and other stakeholders to understand product features and technical implementations. • Communicate test results and user feedback clearly and effectively to all scrum team members, facilitating swift issue resolution and product enhancements. • Gather and analyze feedback from users, beta testers, and internal stakeholders to identify common issues and areas for improvement. • Prepare detailed reports on product quality, testing activities, and defect status for review by the product team and senior management.

🎯 Requirements

• Ability to conduct research into application products. • Extremely organized with strong time-management, detail oriented and inquisitive skills. • Excellent analytical, mathematical and creative problem-solving skills. • Highly self-motivated and directed. • Strong understanding of software development lifecycles and methodologies, including Agile/Scrum. • Excellent analytical and problem-solving skills, with a keen eye for detail. • Ability to think critically and approach testing from a user-centric perspective. • Proficient in creating clear and concise test documentation. • Effective communication skills, both written and verbal, with the ability to collaborate across teams. • Familiarity with test management and bug tracking tools (e.g., JIRA, TestRail, Zephyr). • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours